Job Title: IT Support Specialist

Position Overview

The IT Support Specialist provides day-to-day technical support for staff, students, and classrooms in a PreK–8 school environment. This role focuses on maintaining reliable technology systems, troubleshooting issues, and supporting educational tools to enhance teaching and learning.

Key Responsibilities

• Technical Support: Provide first-line technical support for teachers, staff, and students regarding hardware, software, and basic networking.
• Device Maintenance: Set up, configure, and maintain devices including laptops, desktops, tablets, printers, and classroom technology such as smart boards and projectors.
• Troubleshooting: Diagnose and resolve issues with operating systems, applications, internet connectivity, and peripherals.
• Account Management: Assist with account setup and management for email, learning platforms, and various school systems.
• Classroom Integration: Support classroom technology integration and respond promptly to in-class tech issues.
• System Upkeep: Perform routine maintenance, updates, and system checks to ensure stability.
• Documentation & Inventory: Document support requests and resolutions using a ticketing system and help maintain an inventory of IT equipment and supplies.
• Compliance: Ensure adherence to school policies related to technology use, safety, and data privacy, particularly for minors.
• Networking & Training: Assist with basic network troubleshooting (Wi-Fi connectivity, device access) and provide simple guidance or training to staff on commonly used tools.

Qualifications

Required:

• High school diploma or equivalent; Associate’s degree or coursework in IT is preferred.
• Basic understanding of computer systems, mobile devices, and common software like Windows, macOS, and Google Workspace.
• Strong problem-solving and communication skills.
• Ability to work patiently with young students and non-technical staff.

Preferred:

• 0–2 years of IT support experience, including internships or school experience.
• Familiarity with educational technology platforms such as Google Classroom or other learning management systems.
• Basic knowledge of networking concepts.
• Entry-level certifications, such as CompTIA A+.

Key Skills

• Customer service mindset and strong interpersonal skills.
• Ability to explain technical issues in simple, non-technical terms.
• Strong organization and time management abilities.
• Adaptability in a fast-paced school environment.

Work Environment

• On-site role in a school setting, including classrooms, offices, and labs.
• Frequent interaction with children and educators.
• Physical requirement to occasionally lift equipment weighing up to ~25 lbs.

Why This Role Matters

This position plays a critical role in ensuring that technology supports student learning and classroom success. The IT Support Specialist helps minimize disruptions and empowers teachers to effectively use digital tools.